Common questions and support documentation

• How can I contact IntelCenter?
• Is IntelCenter a private company?

• Can I receive SMS alerts through my local mobile provider in my country?
• Will my mobile phone work with FlashNet?
• How can I check the status of FlashNet to see if the issue I'm having is on my end or IntelCenter's?
• How can I change which countries, groups or subjects I get alerts for?
• How can I change my email or mobile number?
• Is this an automated news service?
• What type of events are covered in alerts?

• What does Primary Country mean?
• How can I run a search in one or more fields for a specific group of countries using the Multiple Advanced Search Requests feature?
• What kind of files are link analysis charts provided in?
• What is the Group Threat Index (GTI)?
• Are full transcripts of videos available?
• What do I do if I forgot my password?
• What does IntelCenter classify as a significant kidnapping?
• How can I filter which ICD email notices I get?
• Why do most IntelCenter analytical pieces have an "as of" date and why should I care?
• Can I get IntelCenter maps as SHAPE or KML files?

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